Shipping

  • All express shipping is tracked and sent by courier.  We use Royal Mail Tracked 24 or 48, DHL e-Commerce, DPD or DHL Express primarily. 
  • If you need your products the next working day, please select express shipping and order early enough in the day.  Express shipping is 1-2 working days and our cut off for same day shipping is 12 noon due to the timing of courier pick ups. 
  • Standard shipping on orders under 2 kilos may be sent with Royal Mail on a 48 hour service. However, please be aware that these may be delayed during periods of postal strikes, extreme weather or seasonal increased postal volumes. 
  • Royal Mail shipping will include a postal tracking number, however the tracking may not always give end-to-end scan data.  Royal Mail gives a delivery confirmation scan and  often a photo to show you precisely where they delivered your package, which helps us ensure that the package did arrive safely to the correct address.
  • Your phone number and email address will be used to provide tracking updates for your shipment when using express shipping. If you give us a wrong email or phone number, the courier (or our Customer Service team) may not be able to contact you if there is a problem with your shipment or address. 
  • The shipping address on your order is the shipping address that will automatically pass through to our couriers. We do not manually change the shipping address. Please ensure you have written the correct shipping address.  In the case of error, please immediately call us so we can fix the shipping address before it goes out, as it can often not be changed once on its way.  
  • In case of damage or breakage please immediately contact us. We will need a photo of the damaged item(s) and also of the shipping box, showing any damage and another clearly showing the shipping label. This is required by any courier to be able to prove that the damage was done in transit and that it is a package they were responsible for.
    If you have any question, extra photos of damaged shippments will always be a good idea. 
  • If you contact us about damage or breakage with the needed evidence we will be able to urgently and rapidly replace your damaged order or items.